Return Policy

Return policy

We guarantee fresh, beautiful floral arrangements and quality specialty gifts that the recipient is sure to enjoy.

If you are not completely satisfied with your gift or its delivery, please do not hesitate to contact us e-mail: alinaflowers08@gmail.com

Due to the perishable nature of our products, we only accept complaints regarding quality and returns up to 5 days following the delivery date.

Incorrect address

We are changenot responsible for incorrect addresses. In the case where an incorrect delivery address is provided, we will charge additional delivery fee of $9.99 for re-delivery. Due to perishable nature of flowers, failure to provide correct address information within 24 hours after our notification of the incorrect address will result in order cancellation or additional charge for the cost of flowers or fruits if you wish to proceed with delivery.

Order information

All the changes and updates to the order should be done within 1 hour of placing the order. $10 administration fee will apply for any changes and updates requested after this 1 hour period.

Please check all the information in your order.

Cancellation

You may cancel the order any time.
Please note that following cancellation fees will apply:

- $25 if cancelled 36 hours before delivery
- total cost of the flowers or fruits if cancelled 36 hours or less before delivery.

If you would like a complete refund because you are dissatisfied with the service and quality, we need our product to be returned. In order to provide you with the best customer service. Alina flowers will even send a driver to pick it up.
Pick up fee of $9.99 will apply. Please note that pick up address and delivery address must be the same.